Anonymous

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Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Did not receive the package

POS Laju - Did not receive the package
Updated by user Mar 29, 2024

Slow processing speed

Original review Mar 27, 2024
The system shows that it has been delivered, but the package has not been received. Even pod is not the recipient's place
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Gayathiri M

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Verified Reviewer
| map-marker Singapore, Singapore

Missing parcel

Issue solved I have received my parcel,thank you for being so helpful in tracing back my parcel thank you
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alzrie a

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Verified Buyer

Wrong address send parcel

requested to parcel return back to sender. mistakenly send to wrong sender/wrong address & location. would like to retrieve back and get back my parcel asap here is my details and delivery details name : UMAR ALZRIE AMER // MOHD ALZRIE contact no : 011-1101 **** email : alzrieyann@***.com sender address/ my address requested for parcel return.: A4316,LORONG KUBANG BUAYA 49, 25250 KUANTAN PAHANG MALAYSIA Parcel to Tracking No. : erc76971****my Case Report References No. : 295**** Requested for the valuable parcel to return back to sender location immediately. it must not out for deliver /reach the receiver. pls take note this need to stop and must not continue to deliver it, need it to be return immediately so that i can send it to the actual location. Actual location/ poslaju order no. erd07285****my kindly assist me on this one and hoping POSLAJU will highly prioritise on this issue as i am looking for solid solution to my problems to br resolve as soon as possible details as above. very much appreciated to get any updates on this. I never have this kind of issue happened before. its my lesson to learn here and will make sure to avoid or repeat this kind of error next time. So sorry for the inconveniences caused Its kinda frustrated ive contacted a few times and been tracked it right after the next day parcel been collected to stop this delivery but still went on couldnt managed to stop the delivery process
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Loss:
$250
Pros:
  • Its been well established
Cons:
  • System & service kinda old and need relook& refresh back

Preferred solution: parcel return back to me/sender

User's recommendation: 24hours hotline, customer oriented & friendly user site system, close details update progress.

Anonymous

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Verified Buyer
| map-marker Kajang, Selangor

Not recoved my parcel

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POS Laju - Not recoved my parcel
POS Laju - Not recoved my parcel - Image 2
Im nor recived my parcel! Cannoy call No body assist me! He just send proof my parcel infront of my shop But my shop open at 5pm So who recived my parcel?
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User's recommendation: Pls contact or whatsapp reciver 1st as we have put our number

Habibisyabila M

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Aduan

POS Laju - Aduan
POS Laju - Aduan - Image 2
Terima barang rosak, dah bagitahu barang makanan dlm botol fragile, tp barang sampai pada penerima rosak teruk.bad service, pegawai di kaunter pos tidak mesra pelanggan, tidak jelas kan dgn btl cara nk tampal sampul,bila minta tolong isi kan,suruh kita buat sendiri, pastu bgtau sampul rosak..trpksa bli sampul lain..dahla postage mhl servis terukkk
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Preferred solution: Full refund

Syafiq H App

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Verified Buyer

Call tak pernah dapat

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POS Laju - Call tak pernah dapat
POS Laju - Call tak pernah dapat - Image 2
Barang saya dah masuk seminggu pending. Untill the day, still tkda renew update. Please saya nk aduan kenapa pihak managment teruk sangat sampai saya nak tahu update barang saya sendiri.!
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Preferred solution: Full refund

User's recommendation: Atur perkerja supaya tingkat prestasi mutu kerja. Terutama managment. Orang cll angkat lah ! Bukan nak marah kalau angkat call tu. Ni dah lah tk angkat pastu buat org tidak yakin dengan pos laju

Nur A Anm

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My parcel is missing urgent

POS Laju - My parcel is missing urgent
POS Laju - My parcel is missing urgent - Image 2
I call CS for many time but no one pickup my call. Live chat also not help me at all. My parcel arrived at hub since 11march. After that nothing update there. Until today. What happen to my item. Its be delivery to me by 12march.
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Loss:
$60

Preferred solution: Full refund

Lilyanna Gii

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Verified Buyer
|

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Hantar barang salah alamat

POS Laju - Hantar barang salah alamat
POS Laju - Hantar barang salah alamat - Image 2
POS Laju - Hantar barang salah alamat - Image 3
Paket sya tak Hantar ke alamat saya dan di hantarkan ke alamat lain, sebelum penghantaran tiada call Ngan nombor phone saya
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Paranekumar M

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

Parcel out for delivery 2days

POS Laju - Parcel out for delivery 2days
POS Laju - Parcel out for delivery 2days - Image 2
POS Laju - Parcel out for delivery 2days - Image 3
Delivery shows parcel is out delivery on 07.02.24 .no item received .08.02.24 checked parcel.still on delivery .
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Razali S Vtn

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Verified Buyer
| map-marker Skudai, Johor

Worst ever service

POS Laju - Worst ever service
POS Laju - Worst ever service - Image 2
POS Laju - Worst ever service - Image 3
I book and paid online for my parcel to be picked up. I waited for 2 whole days for poslaju. Now Poslaju said the parcel has been picked up, although it is still here. Now I have to use a different courier service. Poslaju can go ahead and cheat me off my money. My advice : never deal with poslaju online.
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User's recommendation: Never deal with poslaju online. Ever.

NURDAYANAAFIRA S

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Parcel stuck since 29 February 2024

POS Laju - Parcel stuck since 29 February 2024
My parcel stuck in transit since 29 February 2024. My number tracking is EHE13015****MY .Please help me.
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HUAN Z Pkq

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Verified Reviewer
| map-marker Batu Pahat, Johor

Salah alamat

POS Laju - Salah alamat
Original review Feb 28, 2024
Tadi ada orang nak kirim barang kepada saya tapi Salah alamat.yang betul ini(6 , Jln Putera Indah 10/1B , Tmn Putera Indah , Tongkang Pecah,83010 batu pahat ,johor)
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Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Parcel tidak diterima

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POS Laju - Parcel tidak diterima
Parcel tidak diterima.Mohon ambil tindakan selanjutnya kepada org yang menghantar parcel.Parcel ni dh berminggu-minggu berada di pusat serahan cheras..
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Tess Zdn

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Verified Reviewer
| map-marker Miri, Sarawak

Nak tahu status barang saya

POS Laju - Nak tahu status barang saya
Hello bro Bolehkah anda menyemaknya untuk saya?Pos laju Sy punnya tracking number ERC82246****MY ini barang sya, kat mana skrg?sdh sampai Kuching ke blm?tq bos
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Resolved
Izzureen U

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Resolved: ITEM NOT RECEIVE YET

POS Laju - ITEM NOT RECEIVE YET
Updated by user Mar 25, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Mar 22, 2024

Fast respond. Thank you so much

Original review Mar 18, 2024
Saya Izzureen Uda Jaya, sebagai pengirim telah mengepos barang pada 2 March 2024 dengan tracking no tersebut; EHE13250****MY kepada penerima Muhammad Izham Salehuddin bersamaan alamat B-4-4, Wisma Sri Perkasa, Rejimen 22 Komando, Kem Iskandar, 86800 Mersing, Johor. Berserta no telefon 013-484****. Sehingga hari ini (3MINGGU) barang tersebut tidak diterima lagi oleh penerima. Saya berharap poslaju mengirim barangan itu secepat mungkin kepada penerima kerana barang itu diperlukan secepat mungkin. Mohon kerjasama poslaju membantu manusia yang berpuasa supaya tidak mencarut dan berkata kesat pada bulan puasa ini. Terima Kasih dan Selamat Berpuasa
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Preferred solution: Deliver product or service ordered

Eva N Igr

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Verified Reviewer

无法受到包裹

POS Laju - 无法受到包裹
EN76051****MY saya dah 3 hari tunggu kat rumah, tapi status show (tiada orang kat rumah), dispatcher hantar salah tempat? cuba whatsapp 0112323****, saya send location bagi dispatcher , parcel ni sangat urgent, thanks.
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Loss:
$31
Pros:
  • Parcel yang hantar cepat
Cons:
  • Customer care calls rejected

Preferred solution: Deliver product or service ordered

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